Refund policy
At The Detour Crew, we want you to be happy with what arrives at your door. If something isn’t right with your order, we’re here to help.
Refunds
We offer refunds for:
- Items that arrive damaged or defective
- Items that are incorrect or different from what you ordered
Refund requests must be submitted within 30 days of purchase.
To request a refund, contact us at info@thedetourcrew.com with your order number, a brief description of the issue, and photos of the item if it arrived damaged, defective, or incorrect.
Because our products are made to order, we generally cannot offer refunds for change of mind, incorrect sizing, or ordering the wrong color or design. Please review product descriptions and sizing information carefully before placing your order.
Product Care
To help your Detour Crew gear last through plenty of adventures, please follow the washing and care instructions provided with your product.
Policy Updates
We may update this Refund Policy from time to time. Any changes will be reflected on this page, so we recommend checking here for the most current version.
Questions about your order? Contact us at info@thedetourcrew.com, and we’ll be happy to help.